GENERAL FAQ's
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Who underwrites Pineapple insurance policies?
What is the "Period of Insurance" for my policy?
What does "Total Loss of an Insured Item" mean?
What is the "Cover Start Date"?
What is a "Compensation Limit"?
What is an "Excess" in my policy?
What is the primary purpose of insurance with Pineapple?
What is "Consequential Loss" and is it covered?
Who is considered a "Third Party" in my policy?
Are all premiums and compensation limits inclusive of VAT?
How do all the policy documents relate to each other?
Can Pineapple cancel my policy?
How can I cancel my policy?
Will I be charged an administrative cost for cancelling my policy?
What happens if I cancel my policy and the premium has been submitted for collection but not yet collected?
If a Covered Event leads to a Total Loss of an Insured Item, will I get a premium refund for the remaining period?
Can Pineapple cancel my policy immediately?
Can I change my cover at any time?
Can Pineapple change the terms, conditions, or premiums of my policy?
What happens if I miss a premium payment?
What happens if I put a stop payment on my premium?
How are my premiums paid and when are they due?
How does Pineapple handle my personal information?
Can the terms and conditions of my policy change after I've signed up?
What is the "Anniversary Date" of my policy?
What if I dispute a premium that has already been paid?
What is the role of Pineapple's consultants?
What is the process for cancelling my policy?
Is there a cooling-off period for new policies?
Can I cancel a policy change (e.g., adding a new risk item) within a cooling-off period?
Will I receive a full refund if I cancel my policy after the cooling-off period?
Are there any administrative costs associated with cancelling my policy?
How do I contact Pineapple for any queries or assistance regarding my policy?
What happens if I move to a new residence?
What is my primary responsibility regarding the information I provide to Pineapple?
What is "material information" and why is it so important for my policy?
What are the consequences if I don't provide correct material information?
How quickly must I inform Pineapple of changes to my circumstances?
What are some examples of material changes I need to report immediately?
What does it mean to "take all reasonable precautions" under my policy?
What happens if there are inconsistencies between my Policy Schedule and the rest of the policy document?
Where does my Pineapple policy apply geographically?
Do I need special authorisation to take my vehicle across South African boarders?
What are my responsibilities regarding reviewing my cover?
What is the "Acknowledgement of Information Sharing"?
How quickly must I notify Pineapple after an incident that might lead to a claim?
How do I notify Pineapple of a claim?
What critical step must I take after notifying Pineapple of a claim?
What information and documents are required when submitting a claim?
Do I need to report incidents involving crime or traffic accidents to the police?
What should I avoid doing without Pineapple's written consent after an incident?
How will Pineapple compensate me if my claim is approved?
What is the timeframe for repairs or replacements after a claim is approved?
What is "Salvage" in the context of a claim?
What is the process if my claim is rejected?
What happens if I claim under more than one policy section for the same event or item?
What are the implications of "Dual Insurance" on my claim?