Insuring, editing and cancelling

What is my Excess?

How much excess do I pay when I claim?

Written by Matthew Smith
Updated over a week ago

How and when will I be debited? Our NEW payment method!

How payments on Pineapple work!

Written by Marnus van Heerden
Updated over a week ago

How do I insure multiple items?

How does quoting work? I want to add multiple items before I accept. I have added my phone, but want to add other items before accepting?

Written by Marnus van Heerden
Updated over a week ago

Is Pineapple an Insurance Company?

Is Pineapple an underwriter

Written by Matthew Smith
Updated over a week ago

How and when will I be debited? Our NEW payment method!

How payments on Pineapple work!

Written by Marnus van Heerden
Updated over a week ago

The premium raised to my wallet was more or less than my monthly premium.

The premium added to my wallet and deducted from my bank account or credit card is not correct.

Written by Marnus van Heerden
Updated over a week ago

How and when will I be debited? Our NEW payment method!

How payments on Pineapple work!

Written by Marnus van Heerden
Updated over a week ago

Something went wrong?

Something went wrong on the app while adding, removing or amending my insurance. You are experiencing bugs, errors or crashes on the app.

Written by Marnus van Heerden
Updated over a week ago

How do I change my personal details and my address?

I want to change you phone number, email address or any other details.

Written by Marnus van Heerden
Updated over a week ago

How much do I pay in fees?

What are these fees for and why are they deducted from my wallet? How does Pineapple make money.

Written by Marnus van Heerden
Updated over a week ago

Where (geographically/location) does my cover extend to?

I am going on holiday, will my items be covered in other countries or outside my home?

Written by Marnus van Heerden
Updated over a week ago

Can I insure someone else's stuff?

Can I insure the stuff of my friend, kid or significant other?

Written by Marnus van Heerden
Updated over a week ago

How do I communicate with Pineapple

Is there a number I can call to get a hold of Pineapple?

Written by Marnus van Heerden
Updated over a week ago

What is premium and how is it determined?

Why do I pay what I pay and what metrics do you use to determine the amount?

Written by Marnus van Heerden
Updated over a week ago

What happens if the value of the item I add is wrong?

I don't know the value of my item?

Written by Matthew Smith
Updated over a week ago

How do I insure an item? (once I have downloaded the application)

It is as simple as snapping a picture!

Written by Marnus van Heerden
Updated over a week ago

Can I snap a picture of multiple items at once?

You can do collections of items, but they have to be similar.

Written by Marnus van Heerden
Updated over a week ago

What is SASRIA?

Why do I get charged SASRIA? What is SASRIA? How much is SASRIA?

Written by Matthew Smith
Updated over a week ago

How do I stop insurance on an item?

When does cover end and will I be refunded?

Written by Marnus van Heerden
Updated over a week ago

What am I covered for?

Sudden and unforeseen events and what do the emoticons on my assets mean?

Written by Marnus van Heerden
Updated over a week ago

How do I pay for my insurance (premiums) and change my payment method?

What are the various payment methods available to pay premiums and how do I change my payment options?

Written by Matthew Smith
Updated over a week ago

What can I insure?

Your stuff: no engines (other than drones and remote control toys), no heartbeats and no buildings.

Written by Marnus van Heerden
Updated over a week ago