Pineapple

What is an Excess?

Pineapple is underwritten by Old Mutual Alternative Risk Transfer Insure Limited, a licensed Non-Life Insurer and authorised FSP.

Is Pineapple an Insurance Company?

How and when will I be debited? Our payment method explained!

I want to change you phone number, email address or any other details.

How do I change my personal details and my address?

Is there a number I can call to get a hold of Pineapple?

How do I communicate with Pineapple?

Why do I pay what I pay and what metrics do you use to determine the amount?

What is a premium, and how is it determined?

Why do I get charged SASRIA? What is SASRIA? How much is SASRIA?

What is SASRIA?

What are the various payment methods available to pay premiums and how do I change my payment options?

How do I pay for my insurance (premiums) and change my payment method?

I am having an error with my app.

I want to speak to an agent so that they can help me understand
my policy.

Marnus van Heerden

Matthew Smith

Wendy Makhubele

Everything you need to know about covering items and managing the cover!

Insuring, editing and cancelling

How does quoting work? I want to add multiple items before I accept. I have added my phone, but want to add other items before accepting?

How do I insure multiple items?

Can I insure the stuff belonging to my friend, kid or significant other?

Can I insure someone else's stuff?

What happens if the value of the item I add is wrong?

How do I insure an item?                       
(once I have downloaded the app)

When does cover end and will I be refunded?

How do I stop insurance on an item?

Your stuff: no engines (other than drones and remote control toys), no heartbeats and no buildings... yet.

What can I insure under "Per-Items"?

Sudden and unforeseen events and what do the emoticons on my assets mean?

What am I covered for on all-risk items?

I am going on holiday, will my items be covered in other countries or outside my home?

Where (geographically/location) does my all-risk cover extend to?

These articles pertain to insuring all-risk items like cellphones, laptops, etc.

All-risk (item insurance)

How do I complete the inspection?

All you need to know about our DriveLess benefit and discount

Drive Less, Get Blessed FAQs

Do I have to install a tracking device in my vehicle?

Do you cover vehicles for e-hailing or commercial use?

These articles pertain specifically to car insurance

Motor (Vehicle) insurance

Home

Instagram

Login

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.