Pineapple

What is my Excess?

How does quoting work? I want to add multiple items before I accept. I have added my phone, but want to add other items before accepting?

How do I insure multiple items?

Is Pineapple an Insurance Company?

How and when will I be debited? Our NEW payment method!

Something went wrong on the app while adding, removing or amending my insurance. You are experiencing bugs, errors or crashes on the app.

Something went wrong?

I want to change you phone number, email address or any other details.

How do I change my personal details and my address?

I am going on holiday, will my items be covered in other countries or outside my home?

Where (geographically/location) does my cover extend to?

Can I insure the stuff of my friend, kid or significant other?

Can I insure someone else's stuff?

Is there a number I can call to get a hold of Pineapple?

How do I communicate with Pineapple?

Why do I pay what I pay and what metrics do you use to determine the amount?

What is a premium, and how is it determined?

What happens if the value of the item I add is wrong?

How do I insure an item?                       
(once I have downloaded the app)

You can do collections of items, but they have to be similar.

Can I snap a picture of multiple items at once?

Why do I get charged SASRIA? What is SASRIA? How much is SASRIA?

What is SASRIA?

When does cover end and will I be refunded?

How do I stop insurance on an item?

Sudden and unforeseen events and what do the emoticons on my assets mean?

What am I covered for?

What are the various payment methods available to pay premiums and how do I change my payment options?

How do I pay for my insurance (premiums) and change my payment method?

Your stuff: no engines (other than drones and remote control toys), no heartbeats and no buildings.

What can I insure?

How do I complete the inspection?

Do I have to install a tracking device in my vehicle?

Do you cover vehicles for e-hailing or commercial use?

I am having an error with my app.

I want to speak to an agent so that they can help me understand
my policy.

Why is my premium different to what I was quoted?

Double debited.

Wendy Makhubele

Matthew Smith

Marnus van Heerden

Everything you need to know about covering items and managing the cover!

Insuring, editing and cancelling

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