Pineapple

All you need to know about our DriveLess benefit and discount

Drive Less, Get Blessed FAQs

What is my Excess?

How does quoting work? I want to add multiple items before I accept. I have added my phone, but want to add other items before accepting?

How do I insure multiple items?

Is Pineapple an Insurance Company?

How and when will I be debited? Our NEW payment method!

Something went wrong on the app while adding, removing or amending my insurance. You are experiencing bugs, errors or crashes on the app.

Something went wrong?

I want to change you phone number, email address or any other details.

How do I change my personal details and my address?

I am going on holiday, will my items be covered in other countries or outside my home?

Where (geographically/location) does my cover extend to?

Can I insure the stuff of my friend, kid or significant other?

Can I insure someone else's stuff?

Is there a number I can call to get a hold of Pineapple?

How do I communicate with Pineapple?

Why do I pay what I pay and what metrics do you use to determine the amount?

What is a premium, and how is it determined?

What happens if the value of the item I add is wrong?

How do I insure an item?                       
(once I have downloaded the app)

You can do collections of items, but they have to be similar.

Can I snap a picture of multiple items at once?

Why do I get charged SASRIA? What is SASRIA? How much is SASRIA?

What is SASRIA?

When does cover end and will I be refunded?

How do I stop insurance on an item?

Sudden and unforeseen events and what do the emoticons on my assets mean?

What am I covered for?

What are the various payment methods available to pay premiums and how do I change my payment options?

How do I pay for my insurance (premiums) and change my payment method?

Your stuff: no engines (other than drones and remote control toys), no heartbeats and no buildings.

What can I insure?

How do I complete the inspection?

Do I have to install a tracking device in my vehicle?

Do you cover vehicles for e-hailing or commercial use?

I am having an error with my app.

I want to speak to an agent so that they can help me understand
my policy.

Why is my premium different to what I was quoted?

When will my "Drive Less" refund be paid?

Double debited.

Wendy Makhubele

Matthew Smith

Marnus van Heerden

Everything you need to know about covering items and managing the cover!

Insuring, editing and cancelling

Home

Instagram

Login

Find answers and get help from Intercom Support and Community Experts

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you