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How do I insure an item? (once I have downloaded the app)
How do I insure an item? (once I have downloaded the app)

It is as simple as snapping a picture!

Marnus van Heerden avatar
Written by Marnus van Heerden
Updated over 5 months ago

If you would like to insure an item, start by clicking the yellow Plus icon in your bottom navigation bar.

Step 1: Snap a clear picture of the item you would like to insure!

Press the yellow circle to take a picture of the item you would like to insure. If you are happy with the picture, click the blue arrow to proceed. If you are not happy, press undo to retake the picture.

PS: You might be asking yourself, "How do I take a picture of my phone with my phone!?" - Don't worry; your phone has already been added as an asset on Pineapple, and to get a quote, you just tap on it and enter a value :)

Guidelines for pictures: 

  1. Take a portrait picture rather than a landscape, as the picture will be used as a portrait throughout the rest of the app

  2. Try not to have any other items in the picture that could confuse the artificial intelligence

  3. The item should be in focus, and the entire item should be visible on the screen.

  4. Choose an angle of the item from which you would recognise it. (For example, a fridge will be hard to distinguish from a fridge with a picture from the back or top).

Step 2: Confirm if our artificial intelligence has identified the item correctly.

We have gone above and beyond to make the insurance process fun, but it is still a legally binding process. The type of item that you insure impacts the risk and, hence, the premium. If your premiums are not correct, you will disadvantage other Pineapplers as you are adding more risk than you are contributing premium.

Submitting incorrect information might also affect the validity of your claim.

If the AI's category is incorrect, please select "No, it's not" and select the item from the drop-down list.

Step 3: Name the item and select a value

Please name the item whatever you would like. Please note that other Pineapples will be able to see this name.

When selecting an item's value, it is extremely important that you get this correct, as it impacts the premium amount.
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If you estimate the value to be too high, we have the right to replace the item at the claims stage rather than pay it out. And if you estimate the value to be too low, we can pay you the amount you chose rather than replace it. 

You can press proceed even if you do not want to insure the item. The item will then be added to your "My Stuff" for you to track (on the home page) or insure later if you would like to do so.
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Step 4: Add more items to your basket or switch off insurance on items that you would still like to add to your stuff without insurance.

In the basket, you can add more items by clicking in the top right of the screen.

You can toggle the slider to switch insurance on items on or off, and you will see the total premium for the basket below.

Step 5: A little bit of admin.

Fill out the required personal and payment details. The first time is always the hardest; we will not ask these questions again in your next basket!

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