Pineapple

Ishmael Hlapolosa

Everything else that is general and couldn't be added to the other sub categories

General 

GENERAL FAQ's

Who underwrites Pineapple insurance policies?

What is the "Period of Insurance" for my policy?

What does "Total Loss of an Insured Item" mean?

What is the "Cover Start Date"?

What is a "Compensation Limit"?

What is an "Excess" in my policy?

What is the primary purpose of insurance with Pineapple?

What is "Consequential Loss" and is it covered?

Who is considered a "Third Party" in my policy?

Are all premiums and compensation limits inclusive of VAT?

How The Different Products at Pineapple and their Policy Documents

How do all the policy documents relate to each other?

Can Pineapple cancel my policy?

How can I cancel my policy?

Will I be charged an administrative cost for cancelling my policy?

Premium submitted for collection but not yet collected

What happens if I cancel my policy and the premium has been submitted for collection but not yet collected?

will I get a premium refund for the remaining period of insurance?

If a Covered Event leads to a Total Loss of an Insured Item, will I get a premium refund for the remaining period?

Can Pineapple cancel my policy immediately?

Can I change my cover at any time?

Can Pineapple change the terms, conditions, or premiums of my policy?

What happens if I miss a premium payment?

What happens if I put a stop payment on my premium?

How are my premiums paid and when are they due?

How does Pineapple handle my personal information?

Can the terms and conditions of my policy change after I've signed up?

What is the "Anniversary Date" of my policy?

What if I dispute a premium that has already been paid?

What is the role of Pineapple's consultants?

What is the process for cancelling my policy?

Is there a cooling-off period for new policies?

Can I cancel a policy change (e.g., adding a new risk item) within a cooling-off period?

Will I receive a full refund if I cancel my policy after the cooling-off period?

Are there any administrative costs associated with cancelling my policy?

How do I contact Pineapple for any queries or assistance regarding my policy?

What happens if I move to a new residence?

Policy Basics/Policy Information

My responsibility regarding the information I provide

What is my primary responsibility regarding the information I provide to Pineapple?

What is "material information" and why is it so important for my policy?

The consequences if I don't provide correct material information

What are the consequences if I don't provide correct material information?

How quickly must I inform Pineapple of changes to my circumstances?

What are some examples of material changes I need to report immediately?

What does it mean to "take all reasonable precautions" under my policy?

Inconsistencies between my Policy Schedule and the rest of the policy document

What happens if there are inconsistencies between my Policy Schedule and the rest of the policy document?

Where does my Pineapple policy apply geographically?

Do I need special authorisation to take my vehicle across South African boarders?

What are my responsibilities regarding reviewing my cover?

What is the "Acknowledgement of Information Sharing"?

Your Responsibilities (As a Pineapple Client)

How quickly must I notify Pineapple after an incident that might lead to a claim?

How do I notify Pineapple of a claim?

Critical steps after notifying pineapple of a claim

What critical step must I take after notifying Pineapple of a claim?

information and documents required when submitting a claim

What information and documents are required when submitting a claim?

reporting incidents involving crime or traffic accidents to the police

Do I need to report incidents involving crime or traffic accidents to the police?

avoid doing without Pineapple's written consent after an incident

What should I avoid doing without Pineapple's written consent after an incident?

How will Pineapple compensate me if my claim is approved?

Turn around time for replacement/compensation after approved claims

What is the timeframe for repairs or replacements after a claim is approved?

What is "Salvage" in the context of a claim?

What is the process if my claim is rejected?

What happens if I claim under more than one policy section for the same event or item?

What are the implications of "Dual Insurance" on my claim?

Claims Process & Compensation

GENERAL ARTICLES

Understanding Your Pineapple Policy: Fundamental Terms and Definitions

The Purpose of Insurance: Restoring Your Financial Position

Understanding Your Compensation: How Pineapple Settles Claims

Understanding Your Policy Schedule: Your Personalised Insurance Snapshot

The Role of Pineapple's Consultants in Your Insurance Journey

Navigating Policy Voidance: Understanding the Consequences

Understanding Your Policy's Geographical Scope: Where Your Cover Applies

The Importance of Your Anniversary Date and Annual Premium Adjustments

Understanding Underinsurance: Don't Get Caught Short

"Pineapple Juice": Rewarding Responsible Policyholders

Understanding Dual Insurance: When Multiple Policies Cover the Same Risk

Protecting Your Privacy: How Pineapple Handles Your Personal Information

Your Core Responsibilities as a Pineapple Policyholder: Maintaining Valid Cover

Taking Reasonable Precautions: Your Role in Preventing Loss

The Acknowledgment of Information Sharing: Why Your Data is Shared

What Happens When You Don't Adhere to Policy Terms

The Consequences of Non-Compliance: What Happens When You Don't Adhere to Policy Terms

Understanding Your Policy's Legal Framework: South African Law and Dispute Resolution

Your Responsibilities (As a Client at Pineapple)

Navigating the Claims Process: Your Step-by-Step Guide

Understanding Claim Rejections and Your Right to Object

Claiming Under Multiple Policy Sections and Dual Insurance:

Proactive Steps for a Smooth Claim Process: Your Guide to a Successful Outcome

Understanding Claiming Under More Than One Policy Section: Avoiding Double Dipping

Understanding the Role of the National Financial Ombud Scheme (NFO) in Your Insurance Disputes

Understanding Salvage in Insurance Claims: What Happens to Damaged Items

Understanding Policy Cancellation: What You Need to Know

Understanding Policy Changes: When Terms and Premiums Shift

Policy Renewal, Premium Adjustment and  Payments

Understanding Your Insurance Premium: Adjustments and Payments

Managing Your Premiums: Payment Structure and Consequences of Non-Payment

Understanding Cooling-Off Periods: Your Right to Reconsider Your Policy

Annual Premium Adjustments: Keeping Your Cover Aligned with Value

Policy Changes & Cancellations

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