GENERAL FAQ's
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By Ishmael1 author57 articles
- Who underwrites Pineapple insurance policies?
- What is the "Period of Insurance" for my policy?
- What does "Total Loss of an Insured Item" mean?
- What is the "Cover Start Date"?
- What is a "Compensation Limit"?
- What is an "Excess" in my policy?
- What is the primary purpose of insurance with Pineapple?
- What is "Consequential Loss" and is it covered?
- Who is considered a "Third Party" in my policy?
- Are all premiums and compensation limits inclusive of VAT?
- How do all the policy documents relate to each other?
- Can Pineapple cancel my policy?
- How can I cancel my policy?
- Will I be charged an administrative cost for cancelling my policy?
- What happens if I cancel my policy and the premium has been submitted for collection but not yet collected?
- If a Covered Event leads to a Total Loss of an Insured Item, will I get a premium refund for the remaining period?
- Can Pineapple cancel my policy immediately?
- Can I change my cover at any time?
- Can Pineapple change the terms, conditions, or premiums of my policy?
- What happens if I miss a premium payment?
- What happens if I put a stop payment on my premium?
- How are my premiums paid and when are they due?
- How does Pineapple handle my personal information?
- Can the terms and conditions of my policy change after I've signed up?
- What is the "Anniversary Date" of my policy?
- What if I dispute a premium that has already been paid?
- What is the role of Pineapple's consultants?
- What is the process for cancelling my policy?
- Is there a cooling-off period for new policies?
- Can I cancel a policy change (e.g., adding a new risk item) within a cooling-off period?
- Will I receive a full refund if I cancel my policy after the cooling-off period?
- Are there any administrative costs associated with cancelling my policy?
- How do I contact Pineapple for any queries or assistance regarding my policy?
- What happens if I move to a new residence?
- What is my primary responsibility regarding the information I provide to Pineapple?
- What is "material information" and why is it so important for my policy?
- What are the consequences if I don't provide correct material information?
- How quickly must I inform Pineapple of changes to my circumstances?
- What are some examples of material changes I need to report immediately?
- What does it mean to "take all reasonable precautions" under my policy?
- What happens if there are inconsistencies between my Policy Schedule and the rest of the policy document?
- Where does my Pineapple policy apply geographically?
- Do I need special authorisation to take my vehicle across South African boarders?
- What are my responsibilities regarding reviewing my cover?
- What is the "Acknowledgement of Information Sharing"?
- How quickly must I notify Pineapple after an incident that might lead to a claim?
- How do I notify Pineapple of a claim?
- What critical step must I take after notifying Pineapple of a claim?
- What information and documents are required when submitting a claim?
- Do I need to report incidents involving crime or traffic accidents to the police?
- What should I avoid doing without Pineapple's written consent after an incident?
- How will Pineapple compensate me if my claim is approved?
- What is the timeframe for repairs or replacements after a claim is approved?
- What is "Salvage" in the context of a claim?
- What is the process if my claim is rejected?
- What happens if I claim under more than one policy section for the same event or item?
- What are the implications of "Dual Insurance" on my claim?