Signing up for insurance is a big decision. Sometimes, after looking closer at the details, you realise the cover isn’t quite what you need, or that you’d prefer a different option. That’s where cooling-off periods come in: a built-in safety net that gives you time to rethink without carrying the full financial cost of a policy you’ve barely used.
What Is a Cooling-Off Period?
A cooling-off period is a 14-day window in which you can cancel your Pineapple policy (or certain changes to it) with minimal penalty. It’s there to give you breathing space and the freedom to backtrack if you change your mind.
Pineapple recognises two types of cooling-off periods:
1. New Policies and Reinstatements
Duration: 14 days from the date you receive your welcome or reinstatement pack.
Refund Conditions: If you haven’t made a claim and Pineapple hasn’t paid out any benefits, you qualify for a refund.
Refund Process: Refunds are processed within 31 days of your cancellation request. Pineapple deducts the cost of cover you enjoyed for the days the policy was active.
No Refund: If you cancel after 14 days, or if you’ve claimed benefits within that time, premiums already paid are not refunded.
2. Policy Changes (Adding New Risk Items)
Duration: 14 days from when you receive confirmation of the change.
Refund Conditions: If you haven’t claimed on the newly added item, you can cancel that specific change.
Refund Process: Pineapple refunds the premiums linked to the cancelled change, minus the cost of the short period of cover. Refunds are processed within 31 days.
No Refund: If you cancel after 14 days, or if you’ve already claimed on that new item, premiums for the change won’t be refunded.
Key Takeaways
Act Quickly: If you’re reconsidering, you must notify Pineapple within 14 days.
No Claims: Refund eligibility depends on not having claimed or received any benefit.
Cover Costs Deducted: Even within the cooling-off period, you’ll still pay for the portion of cover you’ve already enjoyed.
By keeping these rules in mind, you can navigate your cooling-off rights confidently. Whether it’s a new policy or just an adjustment, the option to pause, reconsider, and step back is built into your Pineapple cover.
*The information provided here is for informational purposes only. For the full terms and conditions, please consult your policy wording.