Insurance works on the principle of indemnity: you’re covered to get back to where you were before a loss, not to walk away better off. That’s why Pineapple sets out strict rules on claiming under more than one policy section and how dual insurance is handled.
Claiming Under More Than One Policy Section
Your policy doesn’t allow a double dip. If one event affects an item covered under multiple sections, you can’t claim twice. Pineapple states clearly:
“We do not compensate the Policyholder under more than one Section of this Policy for any Covered Event, loss or damage that arises from the same event, or for the same item.”
Why this exists: To prevent double payouts for the same loss. One incident, one section of cover, one payout.
This isn’t stinginess, it’s insurance 101: the principle of indemnity. You’re covered to get back to where you were before the loss, not ahead of the game.
Example from the policy:
You’ve insured your laptop under Household Contents.
You’ve also added it as a Specified Item.
If your laptop is stolen in a burglary, you can’t claim under both sections. Pineapple will only pay under one.
This keeps the process fair, simple, and aligned with the principle of indemnity.
Dual Insurance
What it means: Dual insurance happens when the same item or risk covered by Pineapple is also insured with another company. Sounds like bonus protection, but in practice, it just means more admin and divided payouts.
How claims are handled:
Proportionate Compensation – Pineapple will only pay its share of the claim, not the full amount.
Excess – You’re still responsible for the full excess listed in your schedule, regardless of whether other insurers are involved.
Premium Refunds in Dual Insurance:
If a claim has been paid → no premium refund.
If no claim has been paid (and a refund is agreed) → Pineapple may refund a portion of premiums, but will deduct:
Any costs already incurred during the cover period, plus
A R450 administration fee, and
Refunds are capped to 12 months back.
Why It Matters
Dual insurance isn’t usually a win for you. It means:
Paying two premiums for the same risk.
Slower, more complex claims as insurers divvy things up.
No scenario where you walk away with more than the actual loss.
If you spot an overlap, tell us. We’ll help streamline your cover so you’re not wasting money or dealing with messy claims later.
*The information provided here is for informational purposes only. For the full terms and conditions, please consult your policy wording.