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The Consequences of Non-Compliance: What Happens When You Don't Adhere to Policy Terms

What Happens When You Don't Adhere to Policy Terms

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Written by Ishmael Hlapolosa
Updated over a month ago

Your Pineapple policy is a contract. Pineapple promises cover, and you promise to follow the rules. Skip your part, and the safety net disappears faster than it takes to get a quote (90 seconds).

Where You Need to Stay on Track

  • Accuracy of Information
    The details you give matter. A wrong address, “forgotten” accident, or incorrect security info can all count as misrepresentation. That’s a one-way ticket to rejected claims or even a voided policy.

  • Notification of Changes
    Moved homes? Changed your car’s main driver? Got a conviction that affects risk? Tell us immediately. Keeping quiet puts your cover at risk.

  • Reasonable Precautions
    Take care of your stuff. Lock up, maintain your car, adjust speed for bad weather. Recklessness or neglect won’t be covered.

  • Claims Procedure
    File claims correctly: log the incident, report crimes to SAPS within 48 hours, submit all requested documents. Skip the process and you could skip the payout too.

  • Cooperation
    If we ask for accident photos, tracker data, or proof of ownership, we need them to assess the claim. No cooperation, no compensation.

The Fallout of Ignoring the Rules

  • Claim Rejection
    Break the terms, and your claim won’t be paid.

  • Policy Declared Invalid
    If you weren’t truthful from day one, the policy can be erased back to the start — like it never existed.

  • Immediate Cancellation
    Fraud or dishonesty leads to instant cancellation.

  • Repayment of Compensation
    If benefits were paid before dishonesty or non-disclosure was discovered, Pineapple can recover the money.

  • Limited Premium Refund
    In some cases, premiums you paid may be partially refunded (minus costs and fees), but fraud wipes this out completely.

By understanding these consequences, you’re reminded why accuracy, honesty, and due care are the backbone of your cover. Stick to the rules, communicate changes, and play your part. That way, when life throws curveballs, your Pineapple policy will still catch you.

*The information provided here is for informational purposes only. For the full terms and conditions, please consult your policy wording.

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