The world has gone digital like never before. In today’s digital age, protecting your personal information is paramount (like really important). Pineapple, underwritten by Old Mutual Alternative Risk Transfer Insure Limited, takes this responsibility seriously. Guided by South Africa’s Protection of Personal Information Act (POPIA), we ensure your details are collected, used, and safeguarded with care.
What Information is Collected and Why
Pineapple may collect personal details such as your identity, address, banking information, and where relevant, even criminal history. This is not random snooping – it’s for very specific, legitimate reasons, including:
Underwriting: To assess your risk and decide your cover terms.
Claims Processing: To validate and settle any claims fairly.
Credit Checks: Where applicable, to assess financial risk.
Verification: To confirm your identity, banking details, and address.
Fraud Prevention: To detect and stop fraud, crime, or money laundering.
Market Research: To improve products and services.
Audit & Compliance: To meet regulatory and legal obligations.
Legal Proceedings: If necessary, in connection with court matters.
Your information is also used for practical admin, like keeping your policy up to date and tracing beneficiaries if needed.
How Your Information May Be Shared
Sometimes Pineapple needs to share your information, but only for purposes related to your insurance and with proper safeguards:
Service Providers: Third parties (even abroad) may process information on Pineapple’s behalf, but only if they meet strict security standards.
Other Insurers: Sharing insurance information (including credit details) is considered in the public interest. This helps insurers reduce fraud and keep premiums affordable across the board. By taking out a policy, you give implied consent for this.
Your Rights as a Policyholder
Under POPIA, you have important rights over your information:
Access: You can request the personal information Pineapple holds about you.
Correction/Deletion: You may ask for errors to be corrected, or in some cases, for your information to be deleted.
Objection: You can object to certain processing activities.
Complaint: If you feel your privacy has been breached, you can lodge a complaint with the Information Regulator (www.justice.gov.za/inforeg/index.html or enquiries@inforegulator.org.za).
Why This Matters to You
Privacy isn’t just legal fine print, it’s about trust. Knowing how and why your information is collected, shared, and protected gives you confidence that your data isn’t being exploited.
For full transparency, Pineapple’s extended privacy notice can be found on the Old Mutual website: www.oldmutual.co.za.
*The information provided here is for informational purposes only. For the full terms and conditions, please consult your policy wording.