We would like to make your life as easy as possible..
However, we have an obligation to protect the community by not paying out illegitimate claims. And an obligation to uphold the law.
Here is what you need to know:
We have the right to request a police report for thefts, losses or burglaries. If you would like to avoid us asking for this. Building a strong network with a good track record is a good place to start. If you and your connections have a history of behaving well, we can be sure to trust that you are not being fraudulent.
In some cases, we do not have a choice. When cellphones are reported as lost or stolen, we have to by law, request a case number.
If you are unsure of whether you should include a case number for a claim. Please reach out on help and support.