Pineapple

Ishmael Hlapolosa

Motor

All about getting changes done on the Clients Vehicle/Motor Insurance at Pineapple

MOTOR FAQ's

What is the "Period of Insurance" for my motor policy?

What is a "Compensation Limit" in motor vehicle insurance?

What is the difference between "Retail Value" and "Specified Value" for my vehicle?

What are "Standard Vehicle Accessories" and "Non-Standard Vehicle Accessories"?

What does "roadworthy" mean in the context of my policy?

What is "Gross Negligence" and how does it affect my cover?

What is "Betterment" and how is it applied to claims?

What is "Depreciation" in relation to vehicle value?

What is the "Description of Use" and why is it important?

Where does my motor insurance policy apply geographically?

Territorial limit's and leaving the country

Do I need a special letter to drive my vehicle across borders?

Third Party Liability outside South Africa

Is Third Party Liability covered when driving outside South Africa?

Policy Terms and Conditions

How do I file a motor insurance claim?

What documentation is required when filing a motor claim?

Do I need to report an accident or crime incident to the police?

What should I do if my vehicle needs towing after an accident?

How will Pineapple compensate me for a valid claim?

What are common reasons why a motor claim might be rejected?

Being dually insured with Pineapple and another Insurer

What happens if I have dual insurance (my vehicle is insured by another company)?

What is the "Drive Less, Get Blessed" benefit?

What happens if I fail to take due care, for example, by speeding?

CLAIMS

What is the purpose of my motor insurance policy?

What is "Pineapple Juice" and how can I benefit from it?

What is the "Road Emergency Service" included with my motor policy?

What is excluded from general cover in my motor policy?

SASRIA (damage directly from riots, strikes, public disorder, terrorism, and other special risks.)

What is SASRIA cover and why is it important for my motor vehicle?

How do annual premium adjustments work for motor vehicles?

Vehicle Total Loss, Written Off and Stollen

What is considered a "Total Loss" for an insured vehicle?

Does my policy cover pre-existing damage to my vehicle?

GENERAL POLICY INFORMATION

MOTOR ARTICLES

How to Update My Details

How To Cancel My Policy

Your Policy's Anniversary Date and Annual Adjustments

Navigating Your Policy's Anniversary Date and Annual Adjustments

How do I log a query?

Client Service Information

Important Exclusions for my car insurance

Important Exclusions: What My Motor Policy Doesn't Cover

Key Terms and Conditions Of My Car Insurance

Key Terms and Conditions Of My Policy

My Information

Benefits,Payments and General Information for my Car Insurance

My Pineapple Motor Insurance: Benefits, Payments, and General Information

Policy Renewal, Premium Adjustment and  Payments

Understanding My Motor Insurance Premium: Adjustments and Payments

Policy changes and Policy renewals a client must know

Navigating Policy Changes and Renewals: What Every Policyholder Should Know

Maintaining Roadworthiness: A Key to Valid Motor Insurance Claims

Personal Information and Privacy Protection

Protecting My Privacy: How Pineapple Handles My Personal Information

Maximising Your Benefits: A Deep Dive into Pineapple Juice Rewards

My Responsibilities as a Pineapple Motor Policyholder

Understanding My Policy Summary and Key Documents

The Role of SASRIA Cover in My Motor Insurance

Beyond the Basics: Overlooked Details in Your Motor Policy

Policy Information

When My Vehicle is a "Total Loss": Understanding Compensation

Navigating A Motor Claim: A Step-by-Step Guide

Emergency Roadside Assistance: Your 24/7 Companion on the Road

Claims Information

Home

Instagram

Login

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.