We trust you’re well and your day is going alright too.
​
We’re horrified to learn of this and will do our utmost best to get to the bottom of the matter.
​
To resolve your issue, please note that we will have to request the sales recording and listen to the call to verify the premium you were given over the recorded line.
​
Additionally, we will escalate for further investigations.
​
We’ll provide feedback as soon we’ve done this and update you on what steps to take moving forward.
​
​
​
​