We trust you’re well and your day is going alright, too.
We’re sad to learn of this and will do our best to get to the bottom of the matter.
To resolve your issue
Did you purchase the policy over the phone? Please note that we will have to request the sales recording and listen to the call to verify the premium you were given over the recorded line.
Did you purchase the policy via the app? Please send us a screenshot of the premium you received so we can verify the information.
Additionally, we will escalate for further investigations.
We’ll provide feedback as soon as we’ve done this and update you on what steps to take moving forward.