You have been heard. We have simplified and improved our collections process.
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Your policy month now runs from strike date to strike date. As opposed to the 1st of the month to the last day of the month. We believe this is way simpler and is in line with what your other favourite online services like Netflix and Spotify are doing!
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​1) What happens on a new policy? When is the first strike?
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Typically the cover start date will be the strike date and we’ll try to get this to coincide with your salary date, if the policy is sold on the 15th of the month but your salary date is the 25th, we’ll charge a pro-rata amount immediately for the period 15th to the 25th, then the full month’s cover (25th – 24th of the next month) on the 25th.
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​2. What happens on an endorsement (additional premium)?
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Should the additional cover be added to the policy outside of the normal cover period we’ll raise a pro-rata amount immediately, then the full premium on your selected strike date for the month ahead
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​3. How do we manually request a "retry" for failed collections?

Please reach out to one of our awesome customer support members via the chat interface on the app. They will help schedule a re-attempt at collection at a date of your choosing. Please bear in mind that we are limited by restrictions on the SA banking system so there might be a day's delay to try again.

​4. How do we request a refund?

If we have made a mistake in one of your collections. We will be sure to refund you as soon as possible. Please reach out to one of our awesome customer support members via the chat interface on the app. They will help schedule a re-attempt at collection at a date of your choosing. Please bear in mind that we are limited by restrictions on the SA banking system so there might be a day's delay to try again.

If you are still confused, please reach out to our customer support team who will find you an answer to the exact question you want answered!