Because Breakdowns Never Send a Calendar Invite
A flat tyre. A dead battery. Keys locked inside. These things usually happen at the worst possible time. As a Pineapple comprehensive motor policyholder, you automatically have access to our Road Emergency Service, ready to help 24 hours a day, 7 days a week.
What’s Included
Your Road Emergency Service covers a range of common roadside hiccups:
Flat tyre – Call-out fee + up to 1 hour of labour.
Flat battery – Call-out fee + up to 1 hour of labour.
Keys locked inside – Call-out fee + up to 1 hour of labour.
Out of fuel – Call-out fee covered (fuel cost is on you).
Mechanical/electrical breakdown (excluding accidents) – Tow to the nearest service provider or safe storage. (Extra tows aren’t covered.)
Limits of Cover
Total benefit: R4,000 per policy year, or 2 incidents per year (whichever comes first).
More than 100km from home? You may also get:
Vehicle storage – Up to R400 per incident.
Hotel stay/car rental/taxi – Up to R400 per incident.
Towing After an Accident — Read This Twice
Breakdown towing is included, but accident towing is different.
If your car is damaged in an accident and needs towing:
Call Pineapple first.
We’ll arrange towing to the nearest Pineapple-approved repairer.
We’ll cover the reasonable costs for towing and storage.
Warning:
If you use a non-approved tow truck without our go-ahead:
You’ll be liable for all towing/storage costs yourself.
If your claim is approved, we may deduct those costs from your payout.
If your claim isn’t valid, you’ll pay the full towing/storage/release fees before collecting your vehicle.
Bottom line: Call us first, stick to our approved network, and your Road Emergency Service (087 365 8626) will save you time, stress, and money.
*The information provided here is for informational purposes only. For the full terms and conditions, please consult your policy wording.