Article 3: How do I log a query?
How do I get answers?
If something about your policy, cover, or the fineprint has you scratching your head, don’t sit in confusion. We’d rather you ask.
Here’s how to get answers fast:
Live chat in the Pineapple App – quickest way to reach us directly.
Live chat on our website (www.pineapple.co.za) – same instant help, just in your browser.
WhatsApp us on (+27) 60 012 3771 – because sometimes it’s just easier to text.
Email us at fresh@pineapple.co.za – our friendly customer support agents will ensure you get the help you need.
Tip: Keep a record of your chats or messages, especially if you’re discussing major policy changes or anything that could affect your cover.
*The information provided here is for informational purposes only. For the full terms and conditions, please consult your policy wording.