We’ve made updating your policy details as painless as possible. You can do it anytime through the Pineapple App, on our official website (www.pineapple.co.za), by emailing us at fresh@pineapple.co.za, or by chatting with us on WhatsApp (060 012 3771).
This online approach makes it quick and easy to update your details. Plus, your policy stays in sync with real life, so there aren’t any outdated details which could affect your claim should you need to submit one.
When You Should Update Us (Immediately)
Some changes can majorly affect your cover, so it’s crucial to let us know as soon as they happen. These include:
Change of address – whether it’s a permanent move or just temporary.
Change of regular driver – if someone else starts driving the insured car more than you do.
Change in vehicle use – for example, switching from private to business use.
Traffic or criminal offences – any license endorsements, suspensions, cancellations, and charges or convictions for traffic or criminal offences (this applies to you or anyone you allow to drive your car).
Tip: The sooner you update your details, the smoother things will go if you ever need to claim.
*The information provided here is for informational purposes only. For the full terms and conditions, please consult your policy wording.