Keeping Your Motor Policy Up-to-Date: A Guide to Amendments and Queries
Your motor insurance policy isn’t a “set it and forget it” kind of thing. It’s a living document that needs to match your real-life situation. Why? Because keeping your details accurate is what keeps your cover solid and your claims running smoothly.
This guide explains how to make updates, ask questions, and understand what happens if things change.
Providing Accurate Information
At the heart of your policy is something called “material information” — any important detail essential for Pineapple to correctly assess your risk.
That includes information like:
Your residential address
Who actually drives your car most often (the vehicle’s regular driver)
Any past accidents or convictions
Changes to your financial situation
If these details are wrong or outdated, it can be viewed as a misrepresentation or omission of important information, and even insurance fraud. And that’s when things can get messy. In such cases, Pineapple may:
Reject your claim
Void your policy from the original start date.
Cancel your policy entirely.
Recover any payouts already made for past claims.
Refund your premiums (minus costs, and only for up to 12 months back).
Bottom line: Tell us about changes as soon as they happen. It’s the simplest way to ensure your cover stays valid — and that you’re not left unprotected when you need insurance cover the most.
*The information provided here is for informational purposes only. For the full terms and conditions, please consult your policy wording.