We’re flattered by your interest in us! Truthfully, we may or may not be blushing at this very moment!
Pineapple isn’t like your average insurance provider; we do things differently around here, including how we communicate.
Pineapple provides multiple ways to get in touch, categorised by the type of service you need. Below are our contact channels to serve your specific needs:
Email Contacts:
General Inquiries: fresh@pineapple.co.za
Complaints: complaints@pineapple.co.za
Claims Assistance: claims@pineapple.co.za
Message us on WhatsApp at +27600123771
Chat with us using the chat support function on our Pineapple app (visit your relevant app store for a version compatible with your device).
Phone Numbers for Assistance: -
Roadside Assistance: +27873658626 (for emergency roadside help)
Retentions Department: +27104962186 (Mon–Fri 08:00 am–05:00 pm,
Sat and Public Holidays 08:30 am–01:00 pm)
Claims Assistance: +27124934005
Customer Service: +27104962215
Additionally, in-app or website chat is always available for urgent support—simply log in to your account.