What are reasons why crash-detect may not work correctly?

  • Phone unsupported - Some phones do not have the required sensors to allow crash-detect to work. These phones will not be able to register for the feature.

  • Data turned-off or no signal - Without data, crash detect can not trigger the event in our systems to contact your family members

  • Location services disabled - If location services are disabled for the Pineapple App, the crash detect service will not be able to use the right sensors in your phone.

  • Background service disabled - Crash detect requires the Pineapple App to be able to run in the background, this only happens when you're on the move in order to save battery, but requires your phone to allow it to run in the background.

  • Low battery level - Certain phones' battery saving settings automatically stop background processes when your battery is too low. To correct this on your device we recommend following the instructions here for your particular phone to stop low battery level shutting down the Pineapple app.

  • Phone is dead or not on you - This is a pretty obvious one, but if you don't have your phone with you or its dead, then Crash-detect will not be able to work its magic.

Did this answer your question?