Your Data, Handled with Care
In today’s digital world, protecting your personal information is essential. As a Pineapple policyholder, you deserve to know exactly how your data is collected, used, and protected.
Pineapple (underwritten by Old Mutual Alternative Risk Transfer Insure Limited) follows strict privacy principles, including the requirements of POPIA (Protection of Personal Information Act) in South Africa.
What We Collect and Why
We collect personal details like your identity, address, banking information, and, where relevant, certain criminal or health details. We do this for specific, legitimate reasons:
Underwriting – Assessing your risk profile to decide on cover, premiums, and terms.
Claims – Investigating, validating, and settling claims.
Credit checks – When relevant, for scoring and risk assessment.
Verification – Keeping your information accurate and up to date.
Fraud prevention – Stopping fraudulent activity, crime, or money laundering.
Market research – Improving products and services based on customer needs.
Audit & compliance – Meeting legal and regulatory obligations.
Legal proceedings – If needed, in the course of disputes or enforcement.
How Your Information May Be Shared
We share your information only when it’s necessary for your cover and with proper safeguards in place:
Service providers, including some outside South Africa, but only if they have adequate security measures.
Other insurers – Sharing data in the public interest helps prevent fraud, improve risk assessment, and keep premiums fair for everyone. Your consent is implied for this in the underwriting and claims contexts.
Your Rights
You have the right to:
Access the personal information we hold about you.
Correct or delete it (where legally permitted).
Object to certain types of processing.
Complain to the Information Regulator if you believe your privacy rights are being infringed:
Website: https://inforegulator.org.za/
Email: enquiries@inforegulator.org.za
We aim to use your information only for its primary purpose or closely related secondary purposes. For the full details, see Old Mutual’s privacy notice at www.oldmutual.co.za.