Insuring, editing and cancelling

Everything you need to know about covering items and managing the cover!

Matthew Smith avatar Marnus van Heerden avatar
21 articles in this collection
Written by Matthew Smith and Marnus van Heerden

What is my Excess?

How much excess do I pay when I claim?
Matthew Smith avatar
Written by Matthew Smith
Updated over a week ago

How do I insure multiple items?

How does quoting work? I want to add multiple items before I accept. I have added my phone, but want to add other items before accepting?
Marnus van Heerden avatar
Written by Marnus van Heerden
Updated over a week ago

Is Pineapple an Insurance Company?

Is Pineapple an underwriter
Matthew Smith avatar
Written by Matthew Smith
Updated over a week ago

On what day will my debit order be deducted?

What day of the month will my debit order go off?
Marnus van Heerden avatar
Written by Marnus van Heerden
Updated over a week ago

The premium raised to my wallet was more or less than my monthly premium.

The premium added to my wallet and deducted from my bank account or credit card is not correct.
Marnus van Heerden avatar
Written by Marnus van Heerden
Updated over a week ago

Something went wrong?

Something went wrong on the app while adding, removing or amending my insurance. You are experiencing bugs, errors or crashes on the app.
Marnus van Heerden avatar
Written by Marnus van Heerden
Updated over a week ago

How much will my account be debited immediately and if I miss a payment?

Am I paying the correct amount?
Marnus van Heerden avatar
Written by Marnus van Heerden
Updated over a week ago

How do I change my personal details and my address?

I want to change you phone number, email address or any other details.
Marnus van Heerden avatar
Written by Marnus van Heerden
Updated over a week ago

How much do I pay in fees?

What are these fees for and why are they deducted from my wallet? How does Pineapple make money.
Marnus van Heerden avatar
Written by Marnus van Heerden
Updated over a week ago

Where (geographically/location) does my cover extend to?

I am going on holiday, will my items be covered in other countries or outside my home?
Marnus van Heerden avatar
Written by Marnus van Heerden
Updated over a week ago

Can I insure someone else's stuff?

Can I insure the stuff of my friend, kid or significant other?
Marnus van Heerden avatar
Written by Marnus van Heerden
Updated over a week ago

How do I communicate with Pineapple

Is there a number I can call to get a hold of Pineapple?
Marnus van Heerden avatar
Written by Marnus van Heerden
Updated over a week ago

What is premium and how is it determined?

Why do I pay what I pay and what metrics do you use to determine the amount?
Marnus van Heerden avatar
Written by Marnus van Heerden
Updated over a week ago

What happens if the value of the item I add is wrong?

I don't know the value of my item?
Matthew Smith avatar
Written by Matthew Smith
Updated over a week ago

How do I insure an item? (once I have downloaded the application)

It is as simple as snapping a picture!
Marnus van Heerden avatar
Written by Marnus van Heerden
Updated over a week ago

Can I snap a picture of multiple items at once?

You can do collections of items, but they have to be similar.
Marnus van Heerden avatar
Written by Marnus van Heerden
Updated over a week ago

What is SASRIA?

Why do I get charged SASRIA? What is SASRIA? How much is SASRIA?
Matthew Smith avatar
Written by Matthew Smith
Updated over a week ago

How do I stop insurance on an item?

When does cover end and will I be refunded?
Marnus van Heerden avatar
Written by Marnus van Heerden
Updated over a week ago

What am I covered for?

Sudden and unforeseen events and what do the emoticons on my assets mean?
Marnus van Heerden avatar
Written by Marnus van Heerden
Updated over a week ago

How do I pay for my insurance (premiums) and change my payment method?

What are the various payment methods available to pay premiums and how do I change my payment options?
Matthew Smith avatar
Written by Matthew Smith
Updated over a week ago

What can I insure?

Your stuff: no engines (other than drones and remote control toys), no heartbeats and no buildings.
Marnus van Heerden avatar
Written by Marnus van Heerden
Updated over a week ago