Pineapple

What are the reasons why crash detection may not work correctly?

Phone unsupported - Some phones do not have the required sensors for crash detection to work. Therefore, these phones cannot register for the feature.

Data turned-off or no signal - Without data, Crash Detect can not trigger the event in our systems to contact your family members

Location services disabled - If the Pineapple App's location services are disabled, the crash detection service will not be able to use the right sensors on your phone.

Background service disabled - Crash Detect requires the Pineapple App to run in the background. This only happens when you're on the move to save battery, but it requires your phone to allow it to run in the background.

Low battery level - Certain phones' battery-saving settings automatically stop background processes when the battery is too low. To correct this on your device, we recommend following the instructions <a href="https://dontkillmyapp.com/" rel="nofollow noopener noreferrer" target="_blank">here</a> for your particular phone to stop the low battery level and shut down the Pineapple app.

Phone is dead or not on you - This is a pretty obvious one, but if you don't have your phone with you or it's dead, then Crash-Detect will not be able to work its magic.

- Phone unsupported - Some phones do not have the required sensors for crash detection to work. Therefore, these phones cannot register for the feature.
- Data turned-off or no signal - Without data, Crash Detect can not trigger the event in our systems to contact your family members
- Location services disabled - If the Pineapple App's location services are disabled, the crash detection service will not be able to use the right sensors on your phone.
- Background service disabled - Crash Detect requires the Pineapple App to run in the background. This only happens when you're on the move to save battery, but it requires your phone to allow it to run in the background.
- Low battery level - Certain phones' battery-saving settings automatically stop background processes when the battery is too low. To correct this on your device, we recommend following the instructions <a href="https://dontkillmyapp.com/" rel="nofollow noopener noreferrer" target="_blank">here</a> for your particular phone to stop the low battery level and shut down the Pineapple app.
- Phone is dead or not on you - This is a pretty obvious one, but if you don't have your phone with you or it's dead, then Crash-Detect will not be able to work its magic.