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How do I track the progress of a claim?
How do I track the progress of a claim?

What is happening with my claims?

Marnus van Heerden avatar
Written by Marnus van Heerden
Updated over a week ago

All claims will be settled as soon as humanly (and robotically) possible. 

If you are however still curious as to what the progress is. Please navigate to your profile, (or click the support button top left of your home screen) click on help and support and ask away. Our friendly claims team will be in contact as soon as possible.

You will also be able to track claims on the claims tab of the app.  Second button from the right (highlighted in black)

Here you can see existing claims and what the status of these claims are. 

Once you have submitted your claim. One of our friendly Pineapplers will also be in contact with you via our "help and support" function via the application. This can be found top left of the home screen or on your profile. 

If your phone has been stolen and you are communicating outside the app. Please communicate via our webpage. Use our help and support function which can be found in the bottom right corner.

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