All claims will be settled as soon as humanly (and robotically) possible. 

However, if you are still curious about the progress, please navigate to your profile (or click the support button at the top left of your home screen), click on help and support, and ask away. Our friendly claims team will contact you as soon as possible.

You will also be able to track claims on the app's claims tab.  Second button from the right (highlighted in black)
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Here, you can see existing claims and their status. 

Once you have submitted your claim, one of our friendly Pineapplers will also contact you via the application's "help and support" function. This can be found at the top left of the home screen or on your profile. 

If your phone has been stolen and you are communicating outside the app. Please communicate via our webpage. Use our help and support function, which can be found at the bottom right corner.