You can withdraw your Pineapple wallet at the end of the year (pending cool-down) where you started your cover. 

So if you buy your first cover on the 15th of January 2018 your wallet will go into cool-down from the 31st of December 2018.

What is cool-down? 

In the above scenario only claims that occurred in 2018 will be deducted from the wallet that is in cool-down. 

The cool-down period is 2 months and allows us to:

a) have users report claims that happened in 2018 (the year of your first policy)

eg. a member might be on holiday during December and only realize something was stolen in January

b) Give us time to investigate and settle the claim

eg. We would need some time to investigate whether the claim was a valid claim and we need time to procure the best deal for replacement of repair.

Once the 2 months have lapse you are able to withdraw your wallet in cash. 

This will be on the 1st of March 2019 in this scenario.


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