Your Household Contents insurance policy is not a prop from The Flintstones; it’s not set in stone. Like many financial products, your policy’s terms, conditions, and premiums can evolve over time. Understanding how and why these changes happen, and your role in managing them, is essential for maintaining effective and appropriate cover.
Why Policies Change
Insurance evolves to reflect real-world changes. Pineapple may update your policy terms or premiums for the following reasons:
Inflation. The cost of replacing items keeps climbing.
Claims trends. A spike in the number or severity of claims in your area.
Regulatory changes. New laws or rules affecting insurance providers.
Market conditions. Broader economic or competitive pressures.
Your risk profile. Changes in your circumstances (e.g., higher crime in your neighbourhood, structural changes to your home).
How Pineapple Notifies You
Transparency is key. If your policy terms or premiums change, Pineapple will:
Give you 31 days’ written notice before changes take effect.
Send this notice to your last known email address (the one you provide to us).
This gives you time to:
Review the changes, a.k.a., read through your policy documents carefully!
Assess the impact and understand how your cover and premiums are affected.
Reach out if needed. Use the Pinepple App (https://bit.ly/getPineapple), website (pineapple.co.za) or WhatsApp line (060 012 3771) to ask questions or explore other options.
TIP: Always keep your email address up to date with Pineapple so you don’t miss important updates.
Your Role in Managing Changes
While Pineapple may initiate changes, you also have an active role in keeping your cover accurate. Here’s how:
You can adjust cover (limits, items, security details) anytime via the App, website, or phone.
Check your Household Contents Compensation Limit reflects the full replacement value of your belongings. If you’re underinsured, your payout will only cover a percentage of the value you bought cover for.
Your premium may change following a claim (either from the date of loss or at renewal), so your policy terms and conditions may also be adjusted.
By staying informed and proactive, you ensure your Household Contents policy always matches your needs. Better still, you won’t get caught off guard by unexpected changes that may affect your cover or potential claims!
*The information provided here is for informational purposes only. For the full terms and conditions, please consult your policy wording.