Essential for Your All-Risk Claim
When you claim for something lost or damaged under your All-Risk policy, simply saying “I had it” isn’t enough. We need proof that the item was yours and what it was worth. Without that proof, we may not be able to compensate you. Plus, it’s about making sure claims are fair and valid.
The Requirement for Proof of Ownership and Value
We state it plainly in the policy:
“Before we compensate, we may request acceptable proof that you own the item as well as acceptable proof of its value.”
“We will not compensate for loss or damage to an item if not provided with proof of ownership of the item, as well as acceptable proof of its value.”
Translation? The burden of proof lies with you. No proof = no payout.
What Counts as “Acceptable Proof”?
There’s no single list, but these usually work:
Original receipts or invoices – best case scenario, with the item description and purchase price.
Credit card/bank statements – especially if they clearly show the purchase.
Photos of the item – bonus points if they show it in your possession.
Warranty cards, manuals, or packaging – sometimes overlooked but still useful.
Valuation certificates/appraisals – especially for jewellery, art, or collectables.
Having your stuff stolen or damaged is stressful enough. Scrambling for proof afterwards only makes it worse. A little preparation now (receipts, photos, valuations) means a smoother, faster claims process when you need it most.
*The information provided here is for informational purposes only. For the full terms and conditions, please consult your policy wording.