When something bad happens to an insured item and your claim is approved, the big question is: how will Pineapple actually compensate you? The answer depends on the situation, but the principle is always the same: restoring you to your pre-loss position, not leaving you better or worse off.
Pineapple has clear guidelines on the methods of compensation and the conditions that apply.
Methods of Compensation: If Pineapple agrees to settle your claim, they have the discretion to choose one or a combination of the following ways to provide compensation:
Repair. If an item can be fixed and put back into the same condition it was before the loss, Pineapple may cover the repair.
Replacement. If an insured item is stolen or beyond economic repair, Pineapple may replace it through an approved supplier.
Cash Payout. Pineapple may also choose to give you a cash payout for the amount of the loss or damage. This usually applies to non- motor products and gives you the flexibility to arrange your own repair or replacement.
Combination. Sometimes, it’s a mix. Part of your loss might be repaired, while another item gets replaced or paid out in cash.
Important: The choice of compensation method always lies with Pineapple. It’s written into the policy: “The decision about how we compensate the Policyholder is ours alone.” Pineapple will make the determination based on the nature of the loss, cost-effectiveness, and policy terms.
Conditions for Compensation
To get to the compensation stage, certain boxes need to be ticked:
Valid Claim: The claim must be valid and fall within the "Covered Events" of your specific policy section.
Compliance with Terms: You must have complied with all policy terms and conditions.
Excess Payment: Before any compensation is given, you must pay the applicable "Excess" shown in your Policy Schedule.
Repair/Replacement Timeline: If repairs or replacements are approved, you must ensure they take place within 6 months from the claim approval date. If you fail to do so, Pineapple may not compensate you for that loss or damage.
Proof: You must provide all requested information, documentation, and assistance during the claims process, including proof of purchase, ownership, and value.
These conditions keep insurance fair and sustainable for the entire Pineapple community. By sticking to them, you help ensure quicker settlements and fewer disputes down the line.
When you claim with Pineapple, expect to be made whole. Whether through repair, replacement, or cash, the method is up to Pineapple, but the goal is always the same: getting you back to where you were before the loss.
*The information provided here is for informational purposes only. For the full terms and conditions, please consult your policy wording.